This privacy policy explains how Aeon collects, uses, stores, and protects information when someone asks for a quotation, purchases hosting, requests support, or communicates with us about an existing service.
We keep this policy simple on purpose. We only collect what is needed to run the service, respond to requests, and keep billing and support records accurate.
Information we collect
We may collect contact details such as your name, company name, email address, phone number, and any project information you provide when asking for a quote or support.
When hosting or billing is involved, we may also keep service records such as plan selections, renewal details, payment references, domain or deployment notes, and support history.
How we use information
We use the information we collect to:
- respond to inquiries and prepare quotations
- provision and manage hosting services
- handle renewals, billing, and account administration
- provide technical support and track service history
- improve service reliability and operational accuracy
Sharing information
We do not sell or rent personal information. Information is shared only when necessary to process payments, deliver hosting or infrastructure services, comply with legal obligations, or protect the security and integrity of our systems and customers.
Data retention
We keep records only for as long as they are needed for service delivery, support continuity, billing accuracy, security review, and legal or tax obligations. When records are no longer required, we delete them or stop using them in active operations.
Your choices
You can ask us to correct or delete personal information we hold about you. In some cases, we may need to retain limited records for billing, fraud prevention, security, or legal compliance.
Contact
If you have questions about this policy or want to make a data request, contact hello@getaeon.co.